July 19, 2018
by Karsten Palme

Desperate hotel managers – it’s all about leadership!

“Low staff motivation”, “skills shortage”, “seasonal workers” or “poor service quality” are keywords that drive hotel managers to despair. Employees that are unfriendly, not motivated, do not deliver the expected service quality or quit their job as soon as possible … Continue reading

March 7, 2018
by Karsten Palme

Next phase of “Total Quality-Training for hotel staff in Tunisia” started

After completing the first phase of this project, the need for trainings in the Tunisian hotel industry was identified. Together with Thomas Cook, COMPASS is currently working on a corresponding training concept considering the results from the previous workshops.

December 16, 2016
by Sarah Duckart

Tourism Guideline for Kamp-Lintfort in the scope of the State Horticultural Show 2020

We developed a marketing concept for Kamp-Lintfort with which the city applied as venue for the State Horticultural Show 2020 last year. The flower show will take place in 2020 and Kamp-Lintfort received the contract of this show based on … Continue reading

February 15, 2016
by Silke Tosch

Organizing a tourism workshop with the “Walt-Disney-Method”

On the 28th of January we organized a highly energetic workshop in the former power station of Lüchow in the district of Lüchow-Dannenberg. Apparently the name of the location said it all. More than 130 people participated in order to, … Continue reading