July 19, 2018
by Karsten Palme
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Desperate hotel managers – it’s all about leadership!

“Low staff motivation”, “skills shortage”, “seasonal workers” or “poor service quality” are keywords that drive hotel managers to despair. Employees that are unfriendly, not motivated, do not deliver the expected service quality or quit their job as soon as possible … Continue reading

March 7, 2018
by Karsten Palme
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Next phase of “Total Quality-Training for hotel staff in Tunisia” started

After completing the first phase of this project, the need for trainings in the Tunisian hotel industry was identified. Together with Thomas Cook, COMPASS is currently working on a corresponding training concept considering the results from the previous workshops.

October 20, 2016
by Henriette Stieger
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Thomas Cook “Sunny Heart Academy of Excellence”

COMPASS is one of the ten businesses that got the commission by the global travel company “Thomas Cook” to conduct trainings and coachings for hotels to improve their quality and therewith their customer experience. For this purpose, the department “Training … Continue reading

August 8, 2014
by Henriette Stieger
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Innovation Competences for Destination Managers

Innovation and leadership are the most important ingredients for competitiveness! Anywhere, no matter which organization or sector. This is also valid for tourism destinations. But how do you “reach” innovations? Not at all! Being capable to innovate needs the right … Continue reading