July 19, 2018
by Karsten Palme
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Desperate hotel managers – it’s all about leadership!

“Low staff motivation”, “skills shortage”, “seasonal workers” or “poor service quality” are keywords that drive hotel managers to despair. Employees that are unfriendly, not motivated, do not deliver the expected service quality or quit their job as soon as possible … Continue reading

March 7, 2018
by Karsten Palme
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Next phase of “Total Quality-Training for hotel staff in Tunisia” started

After completing the first phase of this project, the need for trainings in the Tunisian hotel industry was identified. Together with Thomas Cook, COMPASS is currently working on a corresponding training concept considering the results from the previous workshops.

December 12, 2017
by Karsten Palme
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Further project in the realm of national monument and tourism: Tourism concept for Hambacher Castle

The Hambach Castle is THE symbol for the democratic movement in Germany in the 19th century. In 1832, about 30.000 citizens and revolutionaries from different European countries met here to prevail their democratic beliefs and thoughts towards the authorities. Today … Continue reading

October 27, 2017
by Karsten Palme
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Project launched: Total Quality and Sustainability Training in Tunisia

Futouris e.V. and Thomas Cook Touristik GmbH launched a comprehensive project to improve quality standards and raise awareness on sustainable development in the Tunisian hotel industry. For this, COMPASS was awarded the contract as consultant and training partner.