“Low staff motivation”, “skills shortage”, “seasonal workers” or “poor service quality” are keywords that drive hotel managers to despair. Employees that are unfriendly, not motivated, do not deliver the expected service quality or quit their job as soon as possible … Continue reading →
After completing the first phase of this project, the need for trainings in the Tunisian hotel industry was identified. Together with Thomas Cook, COMPASS is currently working on a corresponding training concept considering the results from the previous workshops.
Futouris e.V. and Thomas Cook Touristik GmbH launched a comprehensive project to improve quality standards and raise awareness on sustainable development in the Tunisian hotel industry. For this, COMPASS was awarded the contract as consultant and training partner.
COMPASS is one of the ten businesses that got the commission by the global travel company “Thomas Cook” to conduct trainings and coachings for hotels to improve their quality and therewith their customer experience. For this purpose, the department “Training … Continue reading →