October 20, 2016
by Henriette Stieger
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Thomas Cook “Sunny Heart Academy of Excellence”

COMPASS is one of the ten businesses that got the commission by the global travel company “Thomas Cook” to conduct trainings and coachings for hotels to improve their quality and therewith their customer experience. For this purpose, the department “Training … Continue reading

August 13, 2015
by Henriette Stieger
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CBI Workshops on Innovation and Cooperation in Kenyan Tourism Sector

In an earlier blog post our managing director Karsten Palme reported about the Export Coaching Programme for the Kenyan tourism sector which is organized by the CBI (Centre for the Promotion of Imports from developing countries), a Dutch public agency … Continue reading

October 24, 2014
by Henriette Stieger
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Progress Report on our Project about 2nd Pilot Phase of European Tourism Indicator System (ETIS) with VVV Zuid-Limburg & Cologne Business School

Already in an earlier article, we introduced to you the European Tourism Indicator System, short ETIS, developed through an initiative of the European Commission. Beginning September we started a project initiated by the tourist board “VVV Zuid-Limburg” in order to … Continue reading

September 19, 2014
by Henriette Stieger
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Second Pilot Phase of European Tourism Indicator System – CBS Master students support VVV Zuid-Limburg

Around one year ago, we wrote about the European Tourism Indicator System of the EU Commission. The European Tourism Indicator System (ETIS) consists of 27 core and 40 optional indicators for sustainable destinations in order to monitor, manage and enhance … Continue reading

August 8, 2014
by Henriette Stieger
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Innovation Competences for Destination Managers

Innovation and leadership are the most important ingredients for competitiveness! Anywhere, no matter which organization or sector. This is also valid for tourism destinations. But how do you “reach” innovations? Not at all! Being capable to innovate needs the right … Continue reading